Use Case

Text analysis customer service

Services

Customer service agents enter information on complaints or complaints in forms. Information from these clusters can flow into the optimization of business processes.

1

Process

Customer service agents enter valuable information on customer complaints in forms. This information is usually not available in a structured way and can therefore only be analyzed inadequately.

2

Algorithm

Machine Learning algorithms analyze the text and cluster the information. With an increasing number of examples, the algorithm learns to recognize patterns and classifies the information independently.

3

Decision

The clustered information can be analyzed and integrated into business processes such as website design, service, marketing or logistics.