Customer service agents enter information on complaints or complaints in forms. Information from these clusters can flow into the optimization of business processes.
Customer service agents enter valuable information on customer complaints in forms. This information is usually not available in a structured way and can therefore only be analyzed inadequately.
Machine Learning algorithms analyze the text and cluster the information. With an increasing number of examples, the algorithm learns to recognize patterns and classifies the information independently.
The clustered information can be analyzed and integrated into business processes such as website design, service, marketing or logistics.