Companies working with thousands of customers and suppliers need to categorize their documents so that requests can be handled in time.
Incoming documents need to be classified in bulk, either by customer/supplier ID, by customer category or by urgency of request. This is done manually by most companies.
With OCR, the image is transformed into a Machine-readable format. Machine Learning algorithms are applied to recognize patterns (like complaints) or single data points (like customer ID).
According to the pattern or data points recognized, the documents are categorized and transmitted to internal systems (like SAP, CRM, ERP systems).