Use Case

Automatic categorization of documents

Services Ecommerce & Retail Real Estate Public administration

Companies working with thousands of customers and suppliers need to categorize their documents so that requests can be handled in time.

1

Process

Incoming documents need to be classified in bulk, either by customer/supplier ID, by customer category or by urgency of request. This is done manually by most companies.

2

Algorithm

With OCR, the image is transformed into a Machine-readable format. Machine Learning algorithms are applied to recognize patterns (like complaints) or single data points (like customer ID).

3

Decision

According to the pattern or data points recognized, the documents are categorized and transmitted to internal systems (like SAP, CRM, ERP systems).